![\"Ngh\u1ec7](\"https:\/\/phuchungvn.com.vn\/wp-content\/uploads\/2021\/07\/Nghe-thuat-cham-soc-khach-hang-OMOTENASHI-cua-nguoi-nhat.jpg\")
<\/a>Ngh\u1ec7 thu\u1eadt ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng OMOTENASHI c\u1ee7a ng\u01b0\u1eddi nh\u1eadt<\/p><\/div>\n
C\u00e1ch \u1ee9ng d\u1ee5ng Omotenashi \u0111\u1ec3 ch\u1ea1m \u0111\u1ebfn tr\u00e1i tim kh\u00e1ch h\u00e0ng trong kinh doanh<\/h2>\n
\u00c1p d\u1ee5ng Omotenashi v\u00e0o doanh nghi\u1ec7p kh\u00f4ng ph\u1ea3i l\u00e0 vi\u1ec7c d\u00e1n nh\u1eefng kh\u1ea9u hi\u1ec7u l\u00ean t\u01b0\u1eddng, m\u00e0 l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh r\u00e8n luy\u1ec7n t\u00e2m t\u00ednh cho \u0111\u1ed9i ng\u0169. Quy tr\u00ecnh n\u00e0y b\u1eaft \u0111\u1ea7u t\u1eeb vi\u1ec7c th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng \u1edf m\u1ee9c \u0111\u1ed9 s\u00e2u nh\u1ea5t.<\/p>\n
\u0110\u1ea7u ti\u00ean l\u00e0 kh\u1ea3 n\u0103ng quan s\u00e1t v\u00e0 d\u1ef1 \u0111o\u00e1n. Nh\u00e2n vi\u00ean c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o \u0111\u1ec3 \u0111\u1ec3 \u00fd \u0111\u1ebfn nh\u1eefng chi ti\u1ebft nh\u1ecf nh\u1ea5t: M\u1ed9t c\u00e1i nh\u00edu m\u00e0y c\u1ee7a kh\u00e1ch c\u00f3 th\u1ec3 l\u00e0 do nhi\u1ec7t \u0111\u1ed9 ph\u00f2ng qu\u00e1 l\u1ea1nh, m\u1ed9t \u00e1nh m\u1eaft nh\u00ecn quanh c\u00f3 th\u1ec3 l\u00e0 \u0111ang t\u00ecm ki\u1ebfm kh\u0103n gi\u1ea5y. Thay v\u00ec \u0111\u1ee3i kh\u00e1ch h\u1ecfi, ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n Omotenashi s\u1ebd ch\u1ee7 \u0111\u1ed9ng \u0111i\u1ec1u ch\u1ec9nh \u0111i\u1ec1u h\u00f2a ho\u1eb7c mang kh\u0103n gi\u1ea5y \u0111\u1ebfn v\u1edbi m\u1ed9t n\u1ee5 c\u01b0\u1eddi nh\u1eb9 nh\u00e0ng.<\/p>\n
Th\u1ee9 hai l\u00e0 s\u1ef1 chu\u1ea9n b\u1ecb k\u1ef9 l\u01b0\u1ee1ng (Junbi). Omotenashi b\u1eaft \u0111\u1ea7u t\u1eeb tr\u01b0\u1edbc khi kh\u00e1ch h\u00e0ng b\u01b0\u1edbc ch\u00e2n v\u00e0o c\u1eeda. \u0110\u00f3 l\u00e0 vi\u1ec7c lau s\u1ea1ch v\u1ebft b\u1ee5i tr\u00ean k\u1ec7, ki\u1ec3m tra l\u1ea1i \u0111\u1ed9 s\u00e1ng c\u1ee7a \u0111\u00e8n, hay \u0111\u01a1n gi\u1ea3n l\u00e0 chu\u1ea9n b\u1ecb m\u1ed9t c\u00e2u ch\u00e0o ph\u00f9 h\u1ee3p v\u1edbi th\u1eddi ti\u1ebft ng\u00e0y h\u00f4m \u0111\u00f3. S\u1ef1 chu\u1ea9n b\u1ecb n\u00e0y cho th\u1ea5y b\u1ea1n tr\u00e2n tr\u1ecdng s\u1ef1 hi\u1ec7n di\u1ec7n c\u1ee7a kh\u00e1ch \u0111\u1ebfn m\u1ee9c n\u00e0o.<\/p>\n
Th\u1ee9 ba l\u00e0 c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m. M\u1ed7i kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t th\u1ef1c th\u1ec3 ri\u00eang bi\u1ec7t v\u1edbi nh\u1eefng s\u1edf th\u00edch kh\u00e1c nhau. Ghi nh\u1edb t\u00ean kh\u00e1ch, nh\u1edb lo\u1ea1i c\u00e0 ph\u00ea h\u1ecd th\u00edch, hay nh\u1edb r\u1eb1ng h\u1ecd c\u00f3 d\u1ecb \u1ee9ng v\u1edbi lo\u1ea1i hoa n\u00e0o… t\u1ea5t c\u1ea3 t\u1ea1o n\u00ean m\u1ed9t c\u1ea3m gi\u00e1c “m\u00ecnh \u0111\u1eb7c bi\u1ec7t” v\u00e0 “m\u00ecnh \u0111\u01b0\u1ee3c thu\u1ed9c v\u1ec1 n\u01a1i n\u00e0y”. \u0110\u00e2y ch\u00ednh l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 bi\u1ebfn m\u1ed9t kh\u00e1ch h\u00e0ng v\u00e3ng lai th\u00e0nh m\u1ed9t ng\u01b0\u1eddi h\u00e2m m\u1ed9 trung th\u00e0nh c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n
Cu\u1ed1i c\u00f9ng l\u00e0 v\u0103n h\u00f3a kh\u00f4ng ti\u1ec1n tips. M\u1eb7c d\u00f9 \u1edf nhi\u1ec1u qu\u1ed1c gia, ti\u1ec1n tips l\u00e0 v\u0103n h\u00f3a, nh\u01b0ng trong Omotenashi thu\u1ea7n t\u00fay, vi\u1ec7c nh\u1eadn ti\u1ec1n tips b\u1ecb coi l\u00e0 l\u00e0m gi\u1ea3m \u0111i gi\u00e1 tr\u1ecb c\u1ee7a s\u1ef1 ch\u00e2n th\u00e0nh. Khi m\u1ed9t h\u00e0nh \u0111\u1ed9ng t\u1eed t\u1ebf \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n ch\u1ec9 \u0111\u1ec3 nh\u1eadn l\u1ea1i ti\u1ec1n, n\u00f3 kh\u00f4ng c\u00f2n l\u00e0 Omotenashi. Thay v\u00ec \u0111\u00f2i h\u1ecfi v\u1eadt ch\u1ea5t, ng\u01b0\u1eddi ph\u1ee5c v\u1ee5 l\u1ea5y ni\u1ec1m vui c\u1ee7a kh\u00e1ch l\u00e0m ph\u1ea7n th\u01b0\u1edfng cao qu\u00fd nh\u1ea5t.<\/p>\n
T\u1ea1i sao Omotenashi l\u00e0 t\u01b0\u01a1ng lai c\u1ee7a m\u1ecdi ng\u00e0nh ngh\u1ec1?<\/h2>\n
Trong k\u1ef7 nguy\u00ean s\u1ed1, khi th\u00f4ng tin tr\u00e0n ng\u1eadp, kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean th\u00f4ng th\u00e1i v\u00e0 kh\u1eaft khe h\u01a1n. H\u1ecd kh\u00f4ng ch\u1ec9 mua s\u1ea3n ph\u1ea9m, h\u1ecd mua tr\u1ea3i nghi\u1ec7m v\u00e0 ni\u1ec1m tin.<\/p>\n
Omotenashi \u0111\u00f2i h\u1ecfi s\u1ef1 hi\u1ec3u bi\u1ebft t\u01b0\u1eddng t\u1eadn v\u1ec1 s\u1ea3n ph\u1ea9m \u0111\u1ec3 t\u01b0 v\u1ea5n ch\u00ednh x\u00e1c nh\u1ea5t cho kh\u00e1ch h\u00e0ng, gi\u00fap h\u1ecd tr\u00e1nh \u0111\u01b0\u1ee3c nh\u1eefng l\u00e3ng ph\u00ed kh\u00f4ng c\u1ea7n thi\u1ebft.<\/p>\n
S\u1ef1 tinh t\u1ebf trong ph\u1ee5c v\u1ee5 ch\u1ec9 c\u00f3 th\u1ec3 \u0111\u1ebfn t\u1eeb nh\u1eefng tr\u1ea3i nghi\u1ec7m th\u1ef1c t\u1ebf, s\u1ef1 va ch\u1ea1m v\u00e0 th\u1ea5u hi\u1ec3u t\u00e2m l\u00fd con ng\u01b0\u1eddi qua th\u1eddi gian.<\/p>\n
Khi m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn v\u1edbi s\u1ef1 t\u1eadn t\u00e2m tuy\u1ec7t \u0111\u1ed1i, h\u1ecd tr\u1edf th\u00e0nh h\u00ecnh m\u1eabu trong ng\u00e0nh, l\u1eddi n\u00f3i c\u1ee7a h\u1ecd c\u00f3 tr\u1ecdng l\u01b0\u1ee3ng v\u00e0 uy t\u00edn cao h\u01a1n.<\/p>\n
\u0110\u00e2y l\u00e0 \u0111i\u1ec3m m\u1ea1nh nh\u1ea5t c\u1ee7a Omotenashi. S\u1ef1 ch\u00e2n th\u00e0nh kh\u00f4ng v\u1ee5 l\u1ee3i t\u1ea1o n\u00ean m\u1ed9t s\u1ee3i d\u00e2y li\u00ean k\u1ebft v\u00f4 h\u00ecnh nh\u01b0ng v\u00f4 c\u00f9ng b\u1ec1n ch\u1eb7t. Khi kh\u00e1ch h\u00e0ng tin r\u1eb1ng b\u1ea1n lu\u00f4n \u0111\u1eb7t l\u1ee3i \u00edch c\u1ee7a h\u1ecd l\u00ean tr\u00ean h\u1ebft, h\u1ecd s\u1ebd trao cho b\u1ea1n s\u1ef1 trung th\u00e0nh tuy\u1ec7t \u0111\u1ed1i.<\/p>\n
K\u1ebft n\u1ed1i “Heart to Heart” – Gi\u00e1 tr\u1ecb nh\u00e2n v\u0103n c\u1ee7a s\u1ef1 t\u1eed t\u1ebf<\/h2>\n
Sau t\u1ea5t c\u1ea3, Omotenashi nh\u1eafc nh\u1edf ch\u00fang ta r\u1eb1ng kinh doanh suy cho c\u00f9ng l\u00e0 s\u1ef1 ph\u1ee5c v\u1ee5 con ng\u01b0\u1eddi. Khi ch\u00fang ta \u0111\u1ed1i x\u1eed v\u1edbi nhau b\u1eb1ng s\u1ef1 t\u1eed t\u1ebf, b\u1eb1ng l\u00f2ng tr\u1eafc \u1ea9n v\u00e0 s\u1ef1 t\u1eadn t\u00e2m, ch\u00fang ta kh\u00f4ng ch\u1ec9 b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng m\u00e0 c\u00f2n \u0111ang g\u00f3p ph\u1ea7n ch\u1eefa l\u00e0nh v\u00e0 l\u00e0m \u0111\u1eb9p th\u00eam cho cu\u1ed9c \u0111\u1eddi. M\u1ed9t n\u1ee5 c\u01b0\u1eddi ch\u00e2n th\u00e0nh, m\u1ed9t c\u1eed ch\u1ec9 quan t\u00e2m \u0111\u00fang l\u00fac c\u00f3 th\u1ec3 l\u00e0m thay \u0111\u1ed5i ho\u00e0n to\u00e0n m\u1ed9t ng\u00e0y t\u1ec7 h\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00e0 ng\u01b0\u1ee3c l\u1ea1i, s\u1ef1 h\u1ea1nh ph\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 li\u1ec1u thu\u1ed1c tinh th\u1ea7n v\u00f4 gi\u00e1 cho nh\u1eefng ng\u01b0\u1eddi l\u00e0m ngh\u1ec1 d\u1ecbch v\u1ee5.<\/p>\n
Omotenashi kh\u00f4ng ph\u1ea3i l\u00e0 \u0111i\u1ec1u g\u00ec \u0111\u00f3 xa x\u00f4i hay kh\u00f3 \u0111\u1ea1t \u0111\u01b0\u1ee3c. N\u00f3 b\u1eaft \u0111\u1ea7u t\u1eeb ch\u00ednh \u00fd th\u1ee9c c\u1ee7a m\u1ed7i c\u00e1 nh\u00e2n trong t\u1ed5 ch\u1ee9c. Khi m\u1ed7i nh\u00e2n vi\u00ean \u0111\u1ec1u hi\u1ec3u r\u1eb1ng m\u00ecnh l\u00e0 m\u1ed9t \u0111\u1ea1i s\u1ee9 c\u1ee7a s\u1ef1 t\u1eed t\u1ebf, h\u1ecd s\u1ebd t\u1ef1 bi\u1ebft c\u00e1ch \u0111\u1ec3 ch\u1ea1m \u0111\u1ebfn tr\u00e1i tim kh\u00e1ch h\u00e0ng m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ebfn b\u1ea5t k\u1ef3 k\u1ecbch b\u1ea3n m\u1eabu n\u00e0o.<\/p>\n
B\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng \u0111\u1ec3 chuy\u1ec3n \u0111\u1ed5i m\u00f4 h\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh t\u1eeb “cung c\u1ea5p d\u1ecbch v\u1ee5” sang “ch\u1ea1m t\u1edbi tr\u00e1i tim”? H\u00e3y \u0111\u1ec3 ch\u00fang t\u00f4i \u0111\u1ed3ng h\u00e0nh c\u00f9ng b\u1ea1n trong vi\u1ec7c ki\u1ebfn t\u1ea1o nh\u1eefng tr\u1ea3i nghi\u1ec7m Omotenashi kh\u00e1c bi\u1ec7t, n\u01a1i m\u1ed7i kh\u00e1ch h\u00e0ng \u0111\u1ec1u c\u1ea3m th\u1ea5y m\u00ecnh l\u00e0 th\u01b0\u1ee3ng kh\u00e1ch duy nh\u1ea5t.<\/p>\n
\u0110\u1eebng b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i n\u00e2ng t\u1ea7m th\u01b0\u01a1ng hi\u1ec7u v\u00e0 x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1 t\u1eadn t\u00e2m theo ti\u00eau chu\u1ea9n Nh\u1eadt B\u1ea3n ngay h\u00f4m nay!<\/p>\n
\ud83d\udd25 KH\u00c1M PH\u00c1 & CH\u1eccN NGAY M\u00c1Y N\u00c9N KH\u00cd CH\u00cdNH H\u00c3NG<\/a> \u2013 PH\u1ee4C H\u01afNG VN!<\/strong>
\ud83d\udc49 S\u1ea3n ph\u1ea9m m\u00e1y n\u00e9n kh\u00ed t\u1ea1i Ph\u1ee5c H\u01b0ng VN<\/a><\/strong> \u2013 n\u01a1i t\u1ed5ng h\u1ee3p m\u00e1y n\u00e9n kh\u00ed c\u00f4ng nghi\u1ec7p ch\u1ea5t l\u01b0\u1ee3ng cao<\/strong> cho m\u1ecdi quy m\u00f4 x\u01b0\u1edfng t\u1eeb nh\u1ecf \u0111\u1ebfn l\u1edbn.<\/p>","protected":false},"excerpt":{"rendered":"Omotenashi: Ngh\u1ec7 Thu\u1eadt Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng \u0110\u1ec9nh Cao \u0110i […]<\/p>\n","protected":false},"author":2,"featured_media":8754,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-2560","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc"],"_links":{"self":[{"href":"https:\/\/phuchungvn.com.vn\/en\/wp-json\/wp\/v2\/posts\/2560","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phuchungvn.com.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/phuchungvn.com.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/phuchungvn.com.vn\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/phuchungvn.com.vn\/en\/wp-json\/wp\/v2\/comments?post=2560"}],"version-history":[{"count":2,"href":"https:\/\/phuchungvn.com.vn\/en\/wp-json\/wp\/v2\/posts\/2560\/revisions"}],"predecessor-version":[{"id":12526,"href":"https:\/\/phuchungvn.com.vn\/en\/wp-json\/wp\/v2\/posts\/2560\/revisions\/12526"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/phuchungvn.com.vn\/en\/wp-json\/wp\/v2\/media\/8754"}],"wp:attachment":[{"href":"https:\/\/phuchungvn.com.vn\/en\/wp-json\/wp\/v2\/media?parent=2560"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/phuchungvn.com.vn\/en\/wp-json\/wp\/v2\/categories?post=2560"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/phuchungvn.com.vn\/en\/wp-json\/wp\/v2\/tags?post=2560"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}